Associate Technical Support Engineer
India - Hyderabad India - Bangalore
time type Full time
posted on Posted 4 Days Ago
job requisition idJR169409
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Job CategoryCustomer Success Group
Job Details
CSG Support- Futureforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
About Futureforce:
Futureforce is for college students wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5-years-running and one of Fortune’s “100 Best Companies to Work For” 8-years-running. Futureforce offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun!
Customer Success Group: Role Description:
Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.
Designing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating outstanding analytical and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Handling customer expectations and the customer experience to enhance
customer satisfaction.
Actively maintaining and participating in job-related training activities.
Required Qualifications/Skills:
Superb Communication - Verbal and Written
Salesforce ADM 201 Certification
Super Badges in Salesforce Administrator/Developer etc
Solid Grasp of HTML, XML, API, SQL
C, C++, Java, RDBMS and OOPS concepts
Ability to communicate technical concepts clearly and effectively
Solid grasp of Internet technologies: firewalls, web servers, web proxy
servers, etc.,
BE/B.Tech degree with minimum 70% academic scores from Computer Science or from circuit branches background
Willingness to work in flexible shift timings. Work hours can however change depending on
Business Requirements
Job Location: Bangalore and Hyderabad, India
Working Hours: We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -
AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.
Salesforce welcomes all.
